Conversations

Sarah Chen

sarah.chen@example.com

Sarah Chen Feb 20, 10:32 AM
I can't log into my account. I've tried resetting my password but I haven't received the email.
You Feb 20, 10:45 AM
Hi Sarah, please check your spam and promotions folders. Reset emails sometimes land there. If it's not there, wait 5–10 minutes and try requesting another reset.
Sarah Chen Feb 22, 9:15 AM
I still haven't received the reset email. I've checked spam and requested it again. I need to get in urgently for a deadline.
AI Draft Suggests

Hi Sarah, check spam first. If the reset email still doesn't arrive, use the Forgot password link again (delivery can take up to 10 min). If nothing in 15 min, reply here and we can trigger a reset from our side.