Format your customer support replies using markdown syntax for better readability.
Supported Markdown
SupportRetriever supports common markdown formatting in your replies:
Bold Text
Use **text** or __text__ for bold:
**Important:** Please check your email.
Renders as: Important: Please check your email.
Italic Text
Use *text* or _text_ for italic:
*Note:* This feature is available to all users.
Renders as: Note: This feature is available to all users.
Code
Use backticks for inline code:
Use the `settings` menu to configure this.
Renders as: Use the settings menu to configure this.
Links
Create clickable links:
Visit our [documentation](https://example.com/docs) for more info.
Renders as: Visit our documentation for more info.
Line Breaks
Single line breaks are automatically converted to line breaks in the rendered message.
First paragraph.
Second paragraph.
Example Formatted Reply
Here's an example of a well-formatted support reply:
Hi John,
Thanks for reaching out! I can help you with that issue.
**Here's what you need to do:**
1. Go to your account settings
2. Click on "Preferences"
3. Enable the `notifications` option
4. Save your changes
*Note:* You may need to refresh the page for changes to take effect.
If you need more help, check out our [help center](https://example.com/help).
Best regards,
Support Team
Best Practices
Use Formatting Sparingly
- Don't overuse bold or italic
- Use formatting to highlight important information
- Keep formatting consistent
Structure Your Messages
- Use line breaks for readability
- Break long messages into paragraphs
- Use lists for step-by-step instructions
Professional Tone
- Maintain a professional yet friendly tone
- Use formatting to enhance clarity, not to shout
- Test how your message looks before sending
Formatting Tips
Emphasis
Use bold for important information:
**Action Required:** Please verify your email address.
Use italic for notes or asides:
*This feature is available to all users.*
Code References
Reference code, commands, or technical terms:
Run the command `npm install` to get started.
Links
Provide helpful links:
For more information, see our [documentation](https://example.com/docs).
Rendering
Your markdown is rendered when:
- You send the message
- Customer receives the email
- Message appears in conversation thread
The rendered HTML is sent in the email, so customers see formatted text even if their email client doesn't support markdown.
Testing Formatting
Before sending important messages:
- Compose your reply with markdown
- Review the preview (if available)
- Send a test message to yourself
- Verify formatting appears correctly
Limitations
- Complex markdown (tables, code blocks) may not render in all email clients
- Stick to basic formatting for best compatibility
- Test with your email provider if unsure