Viewing Conversation History

Access the complete message thread for any customer conversation to see the full context.

Accessing Conversation History

1. Open a conversation from the sidebar
2. The full message thread is displayed automatically
3. Scroll to see the complete history

Message Thread Display

Conversations show messages in chronological order:

Message Information

Each message shows:

• Sender: Customer name or "You" for your replies
• Timestamp: When the message was sent
• Content: The message text (with markdown rendered)

Message Types

Incoming Messages

Messages from customers:

• Displayed with a distinct background color
• Show customer's name
• Include submission timestamp

Outgoing Messages

Your replies:

• Displayed with a different background
• Show "You" as the sender
• Include send timestamp

Scrolling and Navigation

Auto-Scroll

• New messages automatically scroll into view
• Thread stays at the bottom when new messages arrive
• Manual scrolling is preserved when reading history

Viewing History

• Scroll up to see older messages
• All messages load automatically
• No pagination needed

Conversation Timeline

Messages are organized chronologically:

1. Initial Submission: Customer's first form submission
2. Your Replies: Your responses to the customer
3. Follow-ups: Additional messages from the customer
4. Ongoing Conversation: Continuous back-and-forth

Message Context

Viewing history helps you:

• Understand the Full Story: See the complete conversation context
• Avoid Repetition: Know what's already been discussed
• Provide Better Support: Reference previous messages
• Track Progress: See how the issue evolved

First Message

The first message in a conversation is the original form submission:

• Includes customer's name, email, and message
• May include metadata if captured
• Timestamp shows when form was submitted

Message Formatting

Messages display with:

• Markdown Rendered: Formatted text appears correctly
• Links Clickable: URLs are clickable in the thread
• Code Formatted: Code snippets are styled appropriately

Searching History

Currently, conversation history is displayed in full. To find specific information:

• Scroll through the thread
• Look for keywords in message content
• Use browser search (Ctrl/Cmd+F) to find text

Exporting History

Conversation history is stored in your account. To keep records:

• Take screenshots of important conversations
• Copy message text as needed
• All history is preserved in your account

Related Topics

• Viewing customer conversations
• Replying to customer messages
• Understanding conversation metadata