Access and navigate your customer conversations from the SupportRetriever dashboard.
Accessing Conversations
Conversations are available in the main dashboard:
- Log in to SupportRetriever
- The sidebar shows your conversation list
- Click any conversation to open it
Conversation List
The sidebar displays all conversations sorted by most recent activity:
Conversations
John Doe
john@example.com
Thanks for reaching out! I have a question about...
2 hours ago
Jane Smith
jane@example.com
Hello, I need help with my account...
1 day ago
Conversation Information
Each conversation shows:
- Contact Name - Customer's name or email
- Email Address - Customer's contact email
- Last Message Preview - Snippet of most recent message
- Timestamp - When last message was received
- Unread Badge - Indicator for unread conversations
Opening a Conversation
Click any conversation in the list to:
- View the full message thread
- See conversation history
- Reply to the customer
- View metadata (if available)
Conversation View
When a conversation is open, you'll see:
Header
- Contact name and email
- Metadata button (if metadata exists)
- Back button to return to list
Message Thread
- Chronological message history
- Incoming messages (from customer)
- Outgoing messages (your replies)
- Timestamps for each message
Reply Area
- Text input for composing replies
- Saved replies button
- Send button
Mobile Experience
On mobile devices:
- Sidebar is hidden by default
- Tap the menu button (☰) to view conversations
- Sidebar overlays the main content
- Tap outside sidebar to close it
Conversation States
Active Conversations
Conversations with recent activity appear at the top of the list.
Unread Conversations
Unread conversations show a badge indicator. Click to mark as read.
Empty State
If you have no conversations yet:
No conversations yet
This is where you'll see conversations with your customers.
URL Sharing
Conversations can be shared via URL:
- Each conversation has a unique URL
- Share URLs with team members
- URLs include conversation ID as parameter
- Direct access to specific conversations
Permissions
Your ability to view conversations depends on your permissions:
- Admin - Can view all conversations
- View Permission - Can view conversations you have access to
- No Access - Cannot view conversations