Using Shortcuts in Replies

Quickly insert saved reply templates using keyboard shortcuts while typing.

How Shortcuts Work

When typing a reply, type a shortcut command (like /thanks) and it automatically expands to the full template text.

Using Shortcuts

Start typing in the reply textarea
Type your shortcut (e.g., /thanks)
The shortcut is automatically replaced with the template text
Edit as needed before sending

Type shortcuts like /thanks to instantly insert saved replies.

Shortcut Format

Shortcuts start with a forward slash (/) followed by the shortcut name:

/thanks - Thank you message
/welcome - Welcome message
/refund - Refund template
/setup - Setup instructions

Creating Shortcuts

When creating a saved reply:

Enter a Title for the template
Optionally enter a Shortcut (e.g., /thanks)
Enter the Reply Text
Save the template

The shortcut must:

Start with /
Be unique (no duplicates)
Use alphanumeric characters and underscores
Be memorable and easy to type

Example Usage

Typing a Shortcut

You type: /thanks
System detects the shortcut
Replaces with full template text
You can then edit or send

In Practice

You type: "Hi John, /thanks for reaching out!"
Becomes: "Hi John, [full template text] for reaching out!"

Shortcut Detection

Shortcuts are detected when:

You type the exact shortcut text
The shortcut ends (you continue typing or press space)
A matching saved reply exists

Available Shortcuts

View all your shortcuts:

Click the saved replies button (💬) in the reply area
See all templates with their shortcuts
Click to insert, or type the shortcut

Saved Replies

Thanks for contacting us

/thanks

Welcome Message

/welcome

Best Practices

Memorable Shortcuts

Use intuitive names: /thanks, /welcome, /refund
Keep them short: /ack not /acknowledgment
Be consistent: Use similar patterns

Common Shortcuts

Consider creating shortcuts for:

/thanks - Thank you messages
/welcome - Welcome messages
/refund - Refund requests
/bug - Bug report acknowledgment
/feature - Feature request acknowledgment
/close - Closing messages

Combining with Manual Text

You can combine shortcuts with your own text:

Hi John,

/thanks

I've looked into your issue and here's what I found...

Troubleshooting

Shortcut Not Working

Verify the shortcut is spelled correctly
Check that a saved reply with that shortcut exists
Ensure you're typing the full shortcut
Try clicking the saved reply button instead

Multiple Matches

If you have similar shortcuts, be specific:

/thanks vs /thanks2 - Use the exact shortcut
System uses the first match found

Shortcut Conflicts

Each shortcut must be unique
If you create a duplicate, the newer one takes precedence
Consider using more specific names