View your statistics for different time ranges to understand trends and patterns.
Time Period Options
The statistics dashboard offers three time period filters:
- 7 Days: Last week's activity
- 30 Days: Last month's trends
- All Time: Complete historical data
Accessing Time Filters
Time period selector is at the top of the statistics page:
7 Days View
What It Shows
Last 7 days of activity:
- Recent submissions
- Current message volume
- Short-term trends
- Immediate performance
When to Use
- Daily Operations: Monitor current activity
- Quick Check: See what's happening now
- Recent Issues: Identify immediate problems
- Week-over-Week: Compare to previous week
Best For
- Active monitoring
- Quick status checks
- Recent trend analysis
30 Days View
What It Shows
Last 30 days of activity:
- Monthly trends
- Broader patterns
- Medium-term performance
- Monthly comparisons
When to Use
- Monthly Reviews: Assess monthly performance
- Trend Analysis: See broader patterns
- Planning: Understand monthly capacity
- Reporting: Monthly reports to stakeholders
Best For
- Monthly planning
- Trend identification
- Performance reviews
- Capacity planning
All Time View
What It Shows
Complete historical data:
- Total lifetime activity
- Long-term trends
- Overall performance
- Growth over time
When to Use
- Historical Analysis: Understand long-term trends
- Growth Tracking: See overall growth
- Milestones: Track total achievements
- Strategic Planning: Long-term insights
Best For
- Strategic planning
- Growth analysis
- Historical insights
- Long-term trends
How Filters Work
When you select a time period:
- All metrics update automatically
- Charts refresh with new data
- Lists filter to the period
- Calculations use period data
Metrics Affected
Time period filters affect:
- Response Times: Calculated for the period
- Submissions: Counted within period
- Messages: Included if within period
- Activity Charts: Show period data
- Top Contacts: Based on period activity
- Metadata: From period submissions
Comparing Periods
Week-over-Week
Use 7 Days view to compare:
- This week vs last week
- Identify weekly patterns
- Spot anomalies
Month-over-Month
Use 30 Days view to compare:
- This month vs last month
- Monthly growth trends
- Seasonal patterns
Year-over-Year
Use All Time view to compare:
- This year vs last year
- Long-term growth
- Annual trends
Best Practices
Regular Reviews
- Daily: Check 7 Days view
- Weekly: Review 30 Days view
- Monthly: Analyze All Time view
Context Matters
- Use appropriate period for your question
- Short-term for operations
- Long-term for strategy
Trend Analysis
- Compare periods to see trends
- Look for patterns
- Identify anomalies