Viewing Submission Statistics

Track and analyze your form submission data to understand customer engagement.

Accessing Statistics

1. Go to Settings menu (⚙️ icon)
2. Click "Statistics"
3. Or visit /stats directly

Overview Metrics

The statistics dashboard shows key metrics:

Total Submissions

Number of form submissions received:

• Counts all form submissions
• Includes initial submissions only
• Updates in real-time

Total Messages

Total messages in all conversations:

• Includes customer messages
• Includes your replies
• Shows conversation volume

Open Submissions

Submissions awaiting a response:

• Highlights conversations needing attention
• Shows as alert if greater than 0
• Helps prioritize work

Activity Over Time

View submission and message trends:

• Chart: Visual representation of activity
• Time Series: Daily breakdown
• Trends: Identify busy periods

Message Direction

See breakdown of message flow:

• Incoming: Messages from customers
• Outgoing: Your replies to customers
• Ratio: Understand conversation patterns

Time Period Filters

Filter statistics by time period:

• 7 Days: Recent week's activity
• 30 Days: Last month's trends
• All Time: Complete historical data

Select a period to update all metrics.

Top Contacts

See your most active customers:

• Contact name and email
• Message count
• Last activity timestamp

Helps identify:

• Frequent users
• Power users
• Customers needing extra attention

Using Statistics

Identify Trends

• Spot busy periods
• Understand submission patterns
• Plan resource allocation

Track Growth

• Monitor submission volume
• Track message volume
• Measure engagement

Improve Service

• Identify response bottlenecks
• Find areas for improvement
• Set performance goals

Related Topics

• Understanding response time metrics
• Analyzing message volume
• Tracking top contacts
• Using metadata breakdown