Track your monthly email consumption to stay within limits and plan for growth.
Email Usage Overview
SupportRetriever tracks email usage:
- Monthly Limit: Your plan's email allowance
- Used: Emails sent this month
- Remaining: Emails left in current period
- Breakdown: Inbound vs outbound
Accessing Usage Data
View email usage in:
- Settings Page: Detailed usage section
- Statistics Page: Usage card
- Dashboard Menu: Quick view in dropdown
Usage Display
Email Usage
Monthly Limit
100 emails
Current Usage
45 / 100 emails
55 emails remaining
Usage Breakdown
Inbound
28
Outbound
17
Email Types
Inbound Emails
Messages received from customers:
- Form submissions
- Customer replies
- Counted when received
Outbound Emails
Messages you send:
- Support replies
- Follow-up messages
- Counted when sent
Usage Period
Email limits reset monthly:
- Billing Period (Pro): Resets on billing cycle
- Usage Period (Free): Resets monthly
- Shown in usage display
Usage Warnings
75% Threshold
When you reach 75% of your limit:
- Usage bar shows caution color
- Monitor usage closely
- Consider upgrading if needed
90% Threshold
When you reach 90% of your limit:
- Upgrade prompt appears
- Warning message displayed
- Urgent action recommended
You're running low on emails
You've used 90% of your monthly limit. Upgrade to Pro for higher limits and never worry about running out.
Staying Within Limits
Monitor Regularly
- Check usage weekly
- Track trends
- Plan ahead
Optimize Usage
- Use saved replies efficiently
- Consolidate responses when possible
- Avoid unnecessary emails
Upgrade When Needed
- Monitor growth trends
- Upgrade before hitting limits
- Consider Pro plan for higher limits
Understanding Limits
Free Plan
- Typically 100 emails/month
- Resets monthly
- Upgrade available
Pro Plan
- Higher email limits
- Resets on billing cycle
- More capacity for growth