Troubleshoot why your contact form isn't receiving customer submissions.
Common Issues
Email Delivery Problems
Check:
- Recipient email is correct
- Email verification completed (if changed)
- Spam/junk folder
- Email provider status
Solutions:
- Verify email address
- Complete email verification
- Check spam folder
- Contact email provider
Form Configuration
Check:
- Form is published and active
- Form URL is correct
- Form settings are saved
- No errors in form editor
Solutions:
- Verify form is saved
- Check form URL
- Review form settings
- Test form submission
Bot Protection
Check:
- Cloudflare Turnstile is working
- No blocking issues
- Internet connection
- Browser compatibility
Solutions:
- Refresh the page
- Check internet connection
- Try different browser
- Contact support if persistent
Step-by-Step Troubleshooting
1. Test Form Submission
- Submit a test message yourself
- Use a different email address
- Check if you receive it
- Verify form is working
2. Check Email Settings
- Verify recipient email
- Check email verification status
- Review email display name
- Confirm settings are saved
3. Check Email Provider
- Verify email account is active
- Check email provider status
- Review filtering rules
- Test email delivery
4. Review Form URL
- Verify form URL is correct
- Test URL in browser
- Check for errors
- Ensure form is accessible
Still Not Working?
- Check email usage limits
- Review error messages
- Contact support
- Provide details about issue