Quickly find conversations using the search feature in your SupportRetriever dashboard.
Using Search
The search box is located in the sidebar, above your conversation list:
Conversations
🔍
Conversation results appear below
What You Can Search
Search works across multiple fields:
| Field | Example |
|---|---|
| Contact Name | "John" finds "John Doe" |
| Email Address | "gmail" finds all Gmail contacts |
| Subject | "order" finds order-related conversations |
| Last Message | "refund" finds conversations mentioning refunds |
How Search Works
- Start typing in the search box
- Results update automatically as you type (after a brief pause)
- Matching conversations appear in the list below
- Clear search by clicking the X button or deleting your text
Conversations
🔍
✕
John Doe
john@example.com
Thanks for reaching out!
Search Tips
Case Insensitive
Search is case-insensitive. "john", "John", and "JOHN" all find the same results.
Partial Matches
You don't need to type the full name or email. Partial matches work:
- "jo" matches "John" and "Joe"
- "gmail" matches all Gmail addresses
- "help" matches messages containing "help", "helpful", etc.
No Results
If your search finds no matches, you'll see:
No conversations found
Try:
- Using different keywords
- Checking for typos
- Using fewer words
- Clearing search to see all conversations
Clearing Search
To return to viewing all conversations:
- Click the X button in the search box, or
- Delete all text from the search box
The full conversation list will reappear.
Mobile Search
Search works the same on mobile devices:
- Open the sidebar using the menu button (☰)
- Use the search box at the top
- Results filter as you type
- Tap a conversation to open it