Knowledge Base
Learn how to use every feature of SupportRetriever with our comprehensive micro-tutorials
Getting Started
New to SupportRetriever? Start here.
Form Setup & Customization
Learn how to create and customize your contact forms.
- Setting up your first contact form
- Customizing form appearance
- Configuring form fields
- Setting the recipient email
- Customizing email display name
- Previewing your form
- Changing recipient email
- Hiding the Powered by line
- Contact Form Template: Ready-to-Use Customer Inquiry Form
- Lead Capture Form Template: Client Intake Made Easy
- Event Registration Form Template: RSVP & Attendee Management
- Feedback Form Template: Customer Satisfaction Survey
- Job Application Form Template: Candidate Intake Form
- Order Form Template: Quote & Purchase Request Form
- Support Request Form Template: Help Desk & Service Tickets
Embedding & Sharing Forms
Get your form on your website.
Managing Conversations
Handle customer conversations effectively.
Tags
Organize and filter conversations with tags.
Saved Replies & Templates
Speed up your responses with templates.
AI Companion
Get AI-powered reply suggestions for customer messages. Choose from Anthropic, OpenAI, Gemini, or Grok for secure knowledge base assistants.
Team Collaboration
Work together with your team.
Statistics & Analytics
Track your support performance.
Account & Settings
Manage your account and preferences.
Security & Privacy
Learn about security features.
Advanced Features
Explore advanced capabilities.
- Using advanced form settings
- Customizing form branding
- Working with form metadata
- Connecting Shopify integration
- Optimizing response times
- One form link for Support, Sales, Press: route messages using URL metadata
- Copy-paste snippet to replace all mailto links with a contact form
- WordPress: replace mailto links site-wide in minutes
Shopify Integration
Install and customize SupportRetriever on your Shopify store.
Framer Integration
Add a SupportRetriever contact form to your Framer site with the plugin.
Agent API
For AI agents building projects that need contact forms.
Troubleshooting & Tips
Solve problems and improve your workflow.
- Form not receiving submissions
- Email delivery problems
- Understanding email limits
- Best practices for customer support
- Mobile vs desktop experience
- Fix: mailto links not opening on iPhone Mail (iOS 26.1)
- How to replace mailto links with a spam-protected contact form
- Email obfuscation vs contact forms: what actually works
- Stop email scraping: why publishing an address invites spam
- Reduce contact form spam without CAPTCHAs
- Should I obfuscate my email or remove it from my site? (FAQ)
- Switch from mailto to a shared inbox in under 10 minutes
Wonderful AI Alternatives
Compare enterprise AI agents with lightweight, human-approved AI support for small teams.
- Wonderful AI Alternative for Small Businesses
- Wonderful vs SupportRetriever: Enterprise AI Agents or Human-Approved AI Support?
- Is Wonderful AI Right for a Small Support Team?
- Wonderful AI Pricing: Questions to Ask Before Choosing an Enterprise Agent Platform
- Best Wonderful AI Alternatives for Customer Support
- Wonderful AI Alternative for Shopify Stores
- Wonderful AI Alternative for SaaS Startups
- Wonderful AI Alternative for Indie Hackers and Solo Founders
- Wonderful AI vs AI Reply Suggestions: What's the Difference?
- Do You Need an AI Agent, or Just Better Customer Support Drafts?
- Enterprise AI Agents vs Human-in-the-Loop Support
- Why Small Teams Should Be Careful With Fully Autonomous Customer Support AI
- AI Customer Support Without Enterprise Complexity
- AI Support Agents for Small Teams: A Practical Buyer's Guide
- How to Get 80% of the AI Support Benefit Without Fully Automating Replies
AI-Assisted Support
Guides on AI drafts, knowledge bases, conversation briefs, and human-in-the-loop workflows.
- AI-Assisted Customer Support: What It Means and When to Use It
- Human-Approved AI Replies for Customer Support
- AI Reply Suggestions That Use Your Knowledge Base
- How to Connect a Knowledge Base to AI Customer Support
- Bring Your Own AI Key for Customer Support: Pros and Cons
- OpenAI vs Claude vs Gemini for Customer Support Replies
- How AI Conversation Briefs Save Time in Support
- AI Tags for Customer Conversations: How to Organize Support Automatically
- Saved Replies vs AI Reply Suggestions
- Customer Support Analytics for Small Teams
- How to Reduce Support Response Time Without Hiring More People
- How to Handle Customer Support When You Are a Solo Founder
- How to Run Customer Support Without a Helpdesk
- AI Customer Support Without Losing Your Brand Voice
- AI Customer Support That Does Not Send Replies Without You
Shopify Support
AI-assisted customer support for Shopify stores, orders, and ecommerce workflows.
- AI Customer Support for Shopify Stores
- How to Answer Shopify Customer Questions Faster With AI
- Shopify Support With Order History Context
- How to Prioritize High-Value Shopify Customers in Support
- Best Customer Support Setup for Small Shopify Stores
- Shopify Contact Form vs Email Address: Which Is Better?
- How to Reduce "Where Is My Order?" Support Tickets
- AI Draft Replies for Returns, Refunds, and Shipping Questions
- How to Support Flash Sales Without Drowning in Messages
- Customer Support for Shopify Stores Without Gorgias or Zendesk
AI Agents & Automation
Understand AI agents, guardrails, escalation, and what to automate safely in support.
- What Is an AI Customer Support Agent?
- AI Agent vs Chatbot vs AI Assistant for Customer Support
- What Is Agentic Customer Support?
- When Should Customer Support AI Take Action Automatically?
- When Should AI Escalate to a Human?
- The Risks of Fully Automated Customer Support Replies
- AI Guardrails for Small Business Customer Support
- How to Write Support Instructions for AI
- How to Test AI Support Replies Before Sending Them
- What Customer Support Tasks Should You Not Automate?
Helpdesk Alternatives
Simpler support tools for startups and small teams compared to heavy helpdesks.
- Best Helpdesk Alternatives for Small Teams
- Zendesk Alternative for Small Teams That Want AI Drafts
- Intercom Alternative for Simple AI Customer Support
- Freshdesk Alternative for AI-Assisted Support
- Gorgias Alternative for Small Shopify Stores
- Helpdesk Bloat: Why Small Teams Need Less Software, Not More
- Shared Inbox vs Helpdesk vs AI Support Assistant
- Customer Support Software for Startups: What Actually Matters
- Free Customer Support Software With AI Assistance
- Affordable AI Customer Support Tools for Small Businesses
Contact Forms & Spam
Replace mailto links, reduce spam, and set up support forms for SaaS and AI-built sites.
- Why You Should Replace mailto Links With a Contact Form
- Email Obfuscation vs Contact Forms: What Actually Stops Spam?
- How to Hide Your Email Address Without Losing Customer Messages
- How to Reduce Contact Form Spam Without CAPTCHA
- Best Contact Form Setup for SaaS Websites
- Best Contact Form Setup for AI-Built Websites
- How AI Coding Agents Should Add Customer Support to New Apps
- Why AI-Generated Apps Still Need Real Customer Support
- How to Add a Support Form to a Website in Minutes
- Contact Form vs Live Chat: Which Is Better for Small Teams?
Support Operations
Practical workflows for founders: templates, analytics, knowledge bases, and scaling support.
- How to Answer Repetitive Customer Questions Faster
- How to Handle Angry Customer Emails With AI Drafts
- How to Build a Customer Support Knowledge Base That AI Can Use
- Customer Support Templates Every Small Business Needs
- How to Turn Support Conversations Into Better Help Articles
- How to Track Support Volume Without a Complicated Dashboard
- How to Know Which Website Pages Generate Support Requests
- One Support Form for Support, Sales, Press, and Partnerships
- How to Keep Customer Support Personal as You Grow
- How to Avoid Hiring Support Too Early