Knowledge Base
Learn how to use every feature of SupportRetriever with our comprehensive micro-tutorials
Getting Started
New to SupportRetriever? Start here.
Form Setup & Customization
Learn how to create and customize your contact forms.
- Setting up your first contact form
- Customizing form appearance
- Configuring form fields
- Setting the recipient email
- Customizing email display name
- Previewing your form
- Changing recipient email
- Hiding the Powered by line
- Contact Form Template: Ready-to-Use Customer Inquiry Form
- Lead Capture Form Template: Client Intake Made Easy
- Event Registration Form Template: RSVP & Attendee Management
- Feedback Form Template: Customer Satisfaction Survey
- Job Application Form Template: Candidate Intake Form
- Order Form Template: Quote & Purchase Request Form
- Support Request Form Template: Help Desk & Service Tickets
Embedding & Sharing Forms
Get your form on your website.
Managing Conversations
Handle customer conversations effectively.
Tags
Organize and filter conversations with tags.
Saved Replies & Templates
Speed up your responses with templates.
AI Companion
Get AI-powered reply suggestions for customer messages. Choose from Anthropic, OpenAI, Gemini, or Grok for secure knowledge base assistants.
Team Collaboration
Work together with your team.
Statistics & Analytics
Track your support performance.
Account & Settings
Manage your account and preferences.
Security & Privacy
Learn about security features.
Advanced Features
Explore advanced capabilities.
- Using advanced form settings
- Customizing form branding
- Working with form metadata
- Connecting Shopify integration
- Optimizing response times
- One form link for Support, Sales, Press: route messages using URL metadata
- Copy-paste snippet to replace all mailto links with a contact form
- WordPress: replace mailto links site-wide in minutes
Shopify Integration
Install and customize SupportRetriever on your Shopify store.
Framer Integration
Add a SupportRetriever contact form to your Framer site with the plugin.
Agent API
For AI agents building projects that need contact forms.
Troubleshooting & Tips
Solve problems and improve your workflow.
- Form not receiving submissions
- Email delivery problems
- Understanding email limits
- Best practices for customer support
- Mobile vs desktop experience
- Fix: mailto links not opening on iPhone Mail (iOS 26.1)
- How to replace mailto links with a spam-protected contact form
- Email obfuscation vs contact forms: what actually works
- Stop email scraping: why publishing an address invites spam
- Reduce contact form spam without CAPTCHAs
- Should I obfuscate my email or remove it from my site? (FAQ)
- Switch from mailto to a shared inbox in under 10 minutes