Features

What SupportRetriever offers

AI-Powered Reply Suggestions

Let AI assist you with intelligent reply suggestions for every customer message. Connect your OpenAI, Claude, Gemini or Grok API key, and get instant, context-aware draft responses that understand your conversation history and knowledge base

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Conversation Brief

Get a short, AI-generated summary of each conversation and what to do next. When AI Companion is on, the brief appears in the conversation panel so you can understand the thread at a glance.

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Multi-Purpose Form

You can use the same form for different purposes by adding extra details to its link. Each response will include them automatically

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Spam Protection

You want real customers, not spam. That is why SupportRetriever quietly works in the background to keep unwanted messages away

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Hide Your Email

Don't expose your email address to any shady visitors and make your product feel more complete with a proper support system

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Conversation-Based Support

Don't email, chat instead. Every submission turns into a chat conversation, so you can keep the entire history with your customers in one place

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Unlimited Saved Replies

Save your most used replies and insert them in one click, then personalize fast. Build an unlimited library for FAQs and common issues as you grow.

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Conversation Tags

When AI Companion is on, conversations are tagged automatically; you can also add or remove tags manually. Filter the inbox by tag, see tag breakdown in Statistics, and manage tags and permissions from one place.

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Unlimited seats

Add as many team members as you need to deliver great customer support. Effortlessly manage who can view or respond to conversations for a smoother workflow.

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Shopify Integration

Connect your Shopify store to automatically see customer order count, lifetime value, and last order date directly in conversation metadata. Provide better support with full purchase context.

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Insights

Act based on facts and continuously improve the ways you satisfy your customers

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Simplicity by Design

The more complex your form is, the less customers will reach out to you. So your form is kept as simple as possible, which in turn brings more customers to your doorstep

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Branded Form

Control how the form looks and feel. A minimal "powered by" line will be added to each form, but the rest is all yours

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Branded Responses

Your product name appears as the sender, keeping your brand visible and recognizable for your customers

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