Customize the labels and placeholders for your form's built-in fields, and add custom fields to collect additional structured information from your visitors.
Built-in Fields vs Custom Fields
SupportRetriever forms have two types of fields:
Built-in Fields (Name, Email, Message)
These core fields are present on every form:
- Name: Identifies who submitted the form
- Email: Required for replies (cannot be removed)
- Message: The main inquiry or message content
You can customize the labels and placeholders for these fields, but they cannot be removed or reordered.
Custom Fields (Optional)
Additional fields you can add to collect specific information:
- Department or topic selection
- Priority or urgency level
- Order numbers or account IDs
- Product selection
- Any structured data relevant to your workflow
See Adding custom fields to forms for complete guidance on creating and managing custom fields.
Customizing Built-in Field Labels & Placeholders
Accessing Field Settings
- Go to Form Management (
/admin/form) - Click the Edit tab
- Expand the Advanced: Field labels & placeholders section
Field Customization
Name Field
Customize how the name field appears:
- Label: The text shown above the input field
- Placeholder: The hint text inside the field when empty
Name field
Email Field
Customize the email field:
Email field
Message Field
Customize the message textarea:
Message field
Default Values
If you leave fields empty, SupportRetriever uses these defaults:
- Name Label: "Name"
- Name Placeholder: "Your name"
- Email Label: "Email"
- Email Placeholder: "your@email.com"
- Message Label: "Message"
- Message Placeholder: "Write something nice"
Best Practices
- Clear Labels: Use descriptive labels that explain what information is needed
- Helpful Placeholders: Provide examples or guidance in placeholders
- Consistency: Keep field labels consistent with your brand voice
- Localization: Consider your audience's language and terminology
Example Customizations
Professional/Business Tone
- Name Label: "Full Name"
- Email Label: "Business Email"
- Message Label: "How can we assist you?"
- Message Placeholder: "Please describe your inquiry in detail"
Casual/Friendly Tone
- Name Label: "What's your name?"
- Email Label: "Your email address"
- Message Label: "What's on your mind?"
- Message Placeholder: "Tell us everything!"
Preview Your Changes
Always preview your form after customizing fields:
- Make your changes
- Click "Save Changes"
- Switch to the Preview tab
- Verify labels and placeholders appear correctly