title: Contact Form Template - Ready-to-Use Customer Inquiry Form
description: Pre-built contact form template with fields for customer name, email, company, inquiry topic, and consent. Get started in seconds.
keywords: contact form template, inquiry form, customer contact form, business contact form, contact form fields
sidebar_position: 9
The Contact / Inquiry template is a versatile, professional form designed for businesses that need to collect customer questions, inquiries, and general contact requests. This template includes all essential fields to gather contact information and context while keeping the form simple and conversion-focused.
What's included
This template includes six pre-configured fields:
Full Name (Short Text)
A single-line text field for the visitor's complete name. Helps personalize your responses and maintain professional communication.
Email Address (Short Text)
Collects the visitor's email for follow-up communication. This field supplements the built-in email field and can be used for additional email validation or custom workflows.
Company (Short Text)
Optional field to capture the visitor's company or organization. Useful for B2B businesses to understand the business context.
Inquiry Topic (Dropdown)
A dropdown menu with four categories: General, Sales, Support, and Billing. This helps route conversations to the right team and prioritize responses.
Message (Long Text)
A multi-line text area for the visitor's detailed question or inquiry. Gives customers space to explain their needs fully.
Communication Preferences (Checkboxes)
A consent checkbox allowing visitors to opt in to receive updates about their inquiry. Helps maintain GDPR/privacy compliance.
Who should use this template
This template is ideal for:
Small businesses and startups that need a professional contact form without complex requirements. Perfect for initial customer outreach and general inquiries.
Service providers (consultants, agencies, freelancers) who want to understand what potential clients need before reaching out. The inquiry topic field helps prioritize conversations.
B2B companies that need to capture company context alongside contact information. The company field helps sales teams qualify leads.
How to use this template
- Navigate to your form in the dashboard
- Click the Fields tab
- Click Use Template in the empty state
- Select Contact / Inquiry from the template grid
- Click Save to apply the template to your form
The template fields will immediately appear in the Preview tab and on your live form. All fields are functional and ready to accept submissions.
Customizing the template
Templates are fully customizable after selection. You can:
Edit field labels and placeholders
Click the edit icon on any field to change labels, placeholders, or dropdown options. For example, change "Inquiry Topic" to "Department" or add more category options.
Add additional fields
Use the "Add field" button to include extra fields like phone number, preferred contact time, or project budget. You can add up to 10 custom fields total.
Remove unnecessary fields
Click the trash icon to delete fields you don't need. For example, if you're a B2C business, you might remove the Company field.
Reorder fields
Drag and drop fields using the grip icon to change the order they appear on your form.
Adjust built-in fields
Don't forget you can also customize the labels and placeholders for the built-in Name, Email, and Message fields in the same Fields tab.
Best practices
Keep inquiry topics focused: Limit dropdown options to 4-6 categories. Too many choices can overwhelm visitors and slow down decision-making.
Make most fields optional: Only require email (which is built-in required). Optional fields reduce friction and increase submission rates.
Use clear, customer-friendly language: Avoid internal jargon in field labels. Write from the visitor's perspective, not your team's.
Test on mobile: Use the Preview tab to verify the form looks clean on mobile devices. Long labels or too many fields can make mobile forms feel cramped.
Monitor which topics are common: After collecting submissions, review your inquiry topics. If one category dominates, consider creating a dedicated form for it.