Need a customer satisfaction survey people can submit in minutes? This free Feedback / Satisfaction template combines ratings, open feedback, optional NPS-style follow-ups, and feature-interest checkboxes—ready to publish in under two minutes once you’re signed in.
- Free plan to get started
- No credit card required
- Spam protection (Cloudflare Turnstile) on every form
Preview: what responders see
This mock shows the seven custom fields loaded from the template. Your live form uses your title, branding, embed link, or iframe settings.
How to use this template
- Create your free SupportRetriever account — takes about two minutes.
- Open your form in the dashboard and go to the Fields tab.
- In the empty state, click Use Template and pick Feedback / Satisfaction from the template grid (field order matches the in-product preset).
- Click Save to apply fields, then grab your share link or embed code from Embed.
Submissions arrive in Conversations, where your team replies, searches history, tags issues, and measures response time—all in one place.
Who should use this template
SaaS and software teams pairing satisfaction scores with feature voting. Services businesses capturing post-project feedback. Stores and marketplaces following up after delivery—without managing another spreadsheet of form exports.
Responses land as conversation threads. Add your own workflows (tags, saved replies, optional AI Companion) instead of juggling separate feedback tools.
Google Forms vs SupportRetriever for feedback
| Topic | Google Forms | SupportRetriever |
|---|---|---|
| Setup | Manual field building row by row | One-click Feedback / Satisfaction template |
| Ownership | Rows live outside your support tooling | Threads live beside replies, tags & metrics |
| Spam & abuse | Basic screening | Built-in protections (Turnstile, validation, limits) |
If you mainly need anonymous links for one-off quizzes, spreadsheets can work—if your goal is support-quality feedback routed to teammates, consolidating here reduces context switching.
What's included
Name, Email Address (both optional Short Text), Feedback Category (Dropdown), Overall Satisfaction (Radio Buttons), qualitative What did we do well? and What can we improve? (Long Text), and Features You'd Like to See (Checkbox group).
Customizing the template
- Rename or reorder fields anytime from the Fields tab.
- Swap radio labels for a numeric Likert/NPS wording (see suggestions in our custom field types reference).
- Add conditional follow-ups—for example radio “May we reach out?” if you selectively require email.
- Trim sections if you prefer a minimalist satisfaction-only micro-survey while keeping Turnstile on.
More detail: Adding custom fields to forms.
Best practices
Send within 24–48 hours post-interaction while memory is sharp. Hide identity unless you genuinely need replies. Celebrate implemented ideas publicly. Slice satisfaction by Feedback Category—not just averages. Recover detractors personally. Quote promoters only with permission.
FAQ
Is this template actually free to start?
Yes—a free tier is available; upgrade only if volume or features justify it. Create an account to apply the template instantly.
Can I embed this on Shopify, Framer, or my own site?
Yes—use your public URL, HTML link snippet, iframe, or our official integrations referenced from the Embedding section of this knowledge base.
Do respondents need SupportRetriever accounts?
No. Only your teammates need seats; customers interact with your hosted form anonymously if you omit contact fields.
Will I lose responses in email threads?
Each submission preserves metadata, searchable conversation history, and optional exports through your workflows—responses are not stranded in fragmented mailboxes alone.