Understanding Your Dashboard

The SupportRetriever dashboard is your central hub for managing forms, conversations, and settings.

Dashboard Overview

When you log in, you'll see the main admin interface with:

• Sidebar - Navigation and conversation list
• Main Content Area - Active conversation or greeting view
• Settings Menu - Account and form management

Sidebar Features

Conversations List

The sidebar displays all your customer conversations, sorted by most recent activity:

• Contact Name - Customer's name or email
• Last Message Preview - Snippet of the most recent message
• Timestamp - When the last message was received
• Unread Indicator - Badge showing unread conversations

Click any conversation to open it in the main content area.

Settings Menu

Access the settings menu from the bottom of the sidebar:

Menu Options:

• Form - Edit and manage your contact form
• Statistics - View analytics and metrics
• Settings - Account and team management
• Log out - Sign out of your account

Main Content Area

Greeting View

When no conversation is selected, you'll see a greeting message:

Conversation View

When a conversation is selected, you'll see:

• Header - Contact name, email, and metadata button
• Message Thread - Chronological conversation history
• Reply Input - Text area for composing responses
• Saved Replies - Quick access to reply templates

Mobile Experience

On mobile devices:

• The sidebar is hidden by default
• Use the menu button (☰) in the header to open the sidebar
• The sidebar overlays the main content when open
• Tap outside the sidebar to close it

Navigation Tips

• Keyboard Shortcuts: Use Ctrl/Cmd+Enter to send messages quickly
• URL Sharing: Conversations can be shared via URL with the conversation ID
• Quick Access: The settings menu provides fast access to all major features

Related Topics

• Viewing customer conversations
• Managing your form
• Accessing settings