Getting Your Form URL

Learn where to find and copy your SupportRetriever form URL for embedding in your Shopify store.

What is the Form URL?

The form URL is the web address where your SupportRetriever contact form lives. It looks like this:

https://supportretriever.com/form/1a331c84-6491-4602-a001-f505bb957c51

This URL is used to:

• Embed the form in your Shopify theme block
• Share the form as a standalone link
• Embed the form in other websites or apps

Finding Your Form URL

From the Form Management Page

The easiest way to find your form URL:

1. Log into your SupportRetriever account
2. Click the Form icon in the left sidebar (looks like a document/clipboard)
3. Your form URL is displayed prominently at the top of the page
4. Click the Copy button next to the URL

From the Settings Page

You can also find your form URL in Settings:

1. Go to Settings (⚙️ icon in the sidebar)
2. Scroll to the "Form Information" section
3. Your form URL is listed there
4. Click Copy to copy it

From the Admin Dashboard

After logging in, you'll see your form URL on the main admin dashboard:

1. Log into SupportRetriever
2. The dashboard shows your form URL at the top
3. Click to copy

URL Format Explained

Your form URL has three parts:

https://supportretriever.com/form/1a331c84-6491-4602-a001-f505bb957c51
       [domain]           [path] [your unique form ID]

• Domain: supportretriever.com - the SupportRetriever website
• Path: /form/ - indicates this is a form page
• Form ID: 1a331c84-6491-4602-a001-f505bb957c51 - your unique form identifier

Important: The form ID is unique to your account. Never share someone else's form ID or try to use a different ID.

Using the Form URL

In Shopify Theme Block

1. Copy your form URL
2. Open Shopify Theme Editor
3. Add the Contact Form app block
4. Paste the URL into the "Form URL" setting
5. Save and publish

See Installing the Contact Form theme block for detailed instructions.

As a Direct Link

You can share the form URL directly with customers:

<a href="https://supportretriever.com/form/your-form-id">Contact Us</a>

This opens the form in a new page, rather than embedding it.

In an Iframe (Advanced)

You can embed the form in any website using an iframe:

<iframe 
  src="https://supportretriever.com/form/your-form-id"
  width="100%"
  height="800"
  frameborder="0"
  style="border: none; border-radius: 8px;"
></iframe>

With URL Parameters (Metadata)

You can add URL parameters to pass metadata to the form:

https://supportretriever.com/form/your-form-id?source=shopify&department=sales

This metadata appears in your conversation view, helping you categorize inquiries.

See Using metadata in form URLs for more details.

Common Questions

Can I customize the URL?

No, the form URL is automatically generated and cannot be changed. It's a unique identifier tied to your form.

However, you can:

• Use a custom domain for your main website
• Link to the form with a readable link text (e.g., "Contact Support")
• Embed the form so customers never see the URL

Do I need different URLs for different pages?

Not necessarily. You can use the same form URL across multiple pages:

• Contact page
• About page
• Product pages
• Footer links

All submissions will go to the same inbox in SupportRetriever.

However, if you want separate forms for different purposes:

• Create multiple forms in SupportRetriever (Pro plan may be required)
• Each form will have its own unique URL
• Example: One form for sales, another for support

What if I delete and recreate my form?

If you delete your form and create a new one:

• The new form will have a different URL
• The old URL will stop working
• You'll need to update anywhere you've embedded the old URL

Tip: Avoid deleting forms if possible. Instead, update the existing form's settings.

Can I use the form URL without a SupportRetriever account?

No. The form URL only works when:

• You have an active SupportRetriever account
• The form exists in your account
• Your account is in good standing

If your account is closed or suspended, the form will stop working.

Security & Privacy

Is the form URL public?

Yes, the form URL is publicly accessible. Anyone with the URL can:

• View the form
• Submit messages through the form

This is by design - you want customers to be able to contact you.

Can others see my submissions?

No. Only you (and your team members) can see form submissions. The form URL allows:

• ✅ Viewing the form
• ✅ Submitting messages
• ❌ Viewing other people's submissions
• ❌ Accessing your account

Bot protection

All forms include:

• Cloudflare Turnstile (invisible bot protection)
• Honeypot fields (spam traps)
• Rate limiting (prevents abuse)

Even though the URL is public, your form is protected from spam and abuse.

Troubleshooting

I can't find my form URL

Solution:

1. Make sure you've completed the onboarding and created your form
2. Go to the Form Management page (form icon in sidebar)
3. The URL should be at the top
4. If it's missing, contact support

The URL doesn't work (404 error)

Possible causes:

• Form was deleted
• Form ID is incorrect (typo when copying)
• Account issue

Solution:

1. Verify you copied the entire URL including the form ID
2. Check that your form exists in Form Management
3. Try generating a new form if needed

"Form not found" message appears

This means the form ID in the URL doesn't match any form in your account.

Solution:

1. Go to Form Management
2. Copy the correct form URL
3. Replace the old URL everywhere you've used it

Best Practices

Keep Your URL Handy

• Save the form URL in a password manager or notes app
• Add it to your documentation
• Share it with your team members

Use Descriptive Link Text

When linking to the form, use clear text:

✅ Good:

• "Contact Support"
• "Get in Touch"
• "Send Us a Message"

❌ Bad:

• "Click Here"
• The raw URL as link text

Test Before Sharing

Before sharing your form URL widely:

1. Open it in an incognito/private browser window
2. Submit a test message
3. Verify you receive it in your SupportRetriever inbox

Update All Locations

If you ever change forms, remember to update the URL in:

• Shopify theme blocks
• Website footer links
• Email signatures
• Social media profiles
• Documentation

Related Topics

• Installing the Contact Form theme block
• Embedding with HTML link
• Embedding with iframe
• Using metadata in form URLs