Deleting Conversations

Remove conversations from your SupportRetriever inbox when they are no longer needed.

Permission Requirements

To delete conversations, you need one of the following:

• Form Owner - Owners can always delete conversations
• Admin Permission - Team members with Admin access can delete
• Delete Permission - Team members specifically granted delete access

How to Delete a Conversation

1. Open the conversation you want to delete
2. Click the actions menu (⋮) in the conversation header
3. Select "Delete conversation" from the dropdown

Confirmation Dialog

Before deleting, you'll see a confirmation dialog:

What Gets Deleted

When you delete a conversation:

• All messages in the conversation are permanently removed
• All attachments associated with those messages are deleted
• The conversation is removed from your inbox
• Contact information may be retained for other conversations with the same contact

When to Delete Conversations

Consider deleting conversations when:

• The issue has been fully resolved
• The conversation contains spam or test messages
• You need to clean up old, irrelevant conversations
• The customer requested data deletion (GDPR, privacy compliance)

Best Practices

1. Archive mentally first - Consider if you might need to reference the conversation later
2. Check for attachments - Ensure you've saved any important files before deleting
3. Communicate with team - If working with a team, let others know before deleting shared conversations
4. Use sparingly - Most conversations can remain in your inbox without issues

Granting Delete Permission

If you're a form owner and want to grant delete access to team members:

1. Go to Settings > Team Members
2. Add a new team member or edit existing permissions
3. Check the Delete conversations option
4. Save the changes

Related Topics

• Marking conversations as read/unread
• Understanding permission levels
• Managing team member access