Customizing Email Display Name

Control how your emails appear in recipients' inboxes by setting a custom "From" display name.

What is Email Display Name?

The email display name is the text that appears in the "From" field of emails sent from your form. It helps recipients identify who the email is from.

Setting Display Name

1. Go to Form Management (/admin/form)
2. Click the Edit tab
3. Find the Delivery section
4. Enter your display name in the "From display name" field

How It Works

When you set a display name:

• Your input is used as the base name
• "Support" is automatically appended
• The final format is: [YourDisplayName]Support

Examples:

• Input: acme → Email From: acmeSupport
• Input: TechCorp → Email From: TechCorpSupport
• Input: My Business → Email From: My BusinessSupport

Email Appearance

In recipients' inboxes, emails will appear as:

Best Practices

• Keep it Short: Use a concise name that's easy to recognize
• Brand Consistency: Match your company or product name
• Professional: Use proper capitalization and avoid special characters
• Clear Identity: Make it obvious the email is from your support team

Leaving It Empty

If you leave the display name empty:

• Emails will use "SupportRetriever" as the default
• This is fine for testing or if you prefer the default

Changing Display Name

You can update the display name at any time:

1. Edit the "From display name" field
2. Click "Save Changes"
3. New emails will use the updated name immediately
4. No verification is required (unlike recipient email changes)

Related Topics

• Setting the recipient email
• Changing recipient email
• Understanding email delivery