The SupportRetriever dashboard is your central hub for managing forms, conversations, and settings.
Dashboard Overview
When you log in, you'll see the main admin interface with:
- Sidebar - Navigation and conversation list
- Main Content Area - Active conversation or greeting view
- Settings Menu - Account and form management
Sidebar
John Doe
john@example.com
Jane Smith
jane@example.com
Main Content
Select a conversation to start chatting.
Sidebar Features
Conversations List
The sidebar displays all your customer conversations, sorted by most recent activity:
- Contact Name - Customer's name or email
- Last Message Preview - Snippet of the most recent message
- Timestamp - When the last message was received
- Unread Indicator - Badge showing unread conversations
Click any conversation to open it in the main content area.
Settings Menu
Access the settings menu from the bottom of the sidebar:
U
user@example.com
You've used 45 emails out of 100 for January
📄 Form
📊 Statistics
⚙️ Settings
🔌 Log out
Menu Options:
- Form - Edit and manage your contact form
- Statistics - View analytics and metrics
- Settings - Account and team management
- Log out - Sign out of your account
Main Content Area
Greeting View
When no conversation is selected, you'll see a greeting message:
This is where you'll see conversations with your customers.
In the meanwhile, you can edit your form.
Conversation View
When a conversation is selected, you'll see:
- Header - Contact name, email, and metadata button
- Message Thread - Chronological conversation history
- Reply Input - Text area for composing responses
- Saved Replies - Quick access to reply templates
Mobile Experience
On mobile devices:
- The sidebar is hidden by default
- Use the menu button (☰) in the header to open the sidebar
- The sidebar overlays the main content when open
- Tap outside the sidebar to close it
Navigation Tips
- Keyboard Shortcuts: Use Ctrl/Cmd+Enter to send messages quickly
- URL Sharing: Conversations can be shared via URL with the conversation ID
- Quick Access: The settings menu provides fast access to all major features