Learn how SupportRetriever handles and protects customer data.
Data Collection
What We Collect
SupportRetriever collects:
- Form submission data (name, email, message)
- Metadata from URL parameters
- Conversation history
- Account information
- Usage statistics
Customer Data
Data from form submissions:
- Customer name
- Customer email
- Message content
- Submission metadata
- Timestamps
Data Storage
Secure Storage
- Data stored in Supabase (secure database)
- Encrypted in transit and at rest
- Regular backups
- Secure infrastructure
Data Retention
- Data retained while account is active
- Deleted when account is closed
- Follows data retention policies
- Complies with regulations
Data Access
Who Can Access
- Account owner (full access)
- Team members (based on permissions)
- SupportRetriever (for support purposes)
- No unauthorized access
Access Control
- Permission-based access
- Encrypted connections
- Secure authentication
- Regular security audits
Privacy Features
Customer Privacy
- Customers see only their submissions
- No data shared with third parties
- Privacy-respecting practices
- GDPR considerations
Team Privacy
- Internal names only visible to team
- Email addresses protected
- Secure team collaboration
- Permission-based access
Security Measures
Encryption
- Data encrypted in transit (HTTPS)
- Data encrypted at rest
- Secure connections
- Industry-standard encryption
Authentication
- Secure login methods
- Password protection
- Google OAuth support
- Session management
Bot Protection
- Cloudflare Turnstile
- Spam prevention
- Abuse protection
- Automated security
Data Usage
How Data is Used
- Form submission delivery
- Conversation management
- Statistics and analytics
- Service improvement
What We Don't Do
- Sell data to third parties
- Use data for advertising
- Share without permission
- Unauthorized access
Compliance
GDPR
- Privacy-respecting practices
- Data protection measures
- User rights respected
- Compliance considerations
Security Standards
- Industry best practices
- Regular security updates
- Vulnerability management
- Secure infrastructure
Your Responsibilities
Customer Data
- You control the data
- You're responsible for compliance
- Follow your privacy policy
- Protect customer information
Best Practices
- Use secure passwords
- Manage team access carefully
- Review permissions regularly
- Follow security guidelines