Understanding Bot Protection

Learn how Cloudflare Turnstile protects your forms from spam and automated submissions.

What is Bot Protection?

SupportRetriever uses Cloudflare Turnstile to prevent:

Automated form submissions (bots)
Spam messages
Abuse of your contact form
Malicious submissions

How It Works

Turnstile Widget

A security widget appears on your form:

Verifies the visitor is human
Runs in the background
Usually invisible to users
Blocks automated submissions

Form fields here...

Cloudflare Turnstile verification widget

User Experience

For legitimate users:

Widget verifies automatically
No interaction usually required
Seamless experience
Fast verification

Bot Detection

For automated systems:

Verification fails
Submission blocked
Form doesn't submit
Spam prevented

Benefits

Spam Reduction

Blocks automated submissions
Reduces spam in your inbox
Keeps conversations clean
Saves email quota

Security

Protects against abuse
Prevents form flooding
Maintains form availability
Secure by default

User-Friendly

Invisible to most users
No CAPTCHA puzzles
Fast verification
Better than traditional CAPTCHAs

How It Appears

On Forms

The widget appears:

Below form fields
Before submit button
Automatically loads
Verifies before submission

Preview Mode

In preview mode:

Widget may not appear
Form shows "Preview Mode"
Submissions disabled
For testing only

Technical Details

Cloudflare Turnstile

Privacy-focused
GDPR compliant
No tracking cookies
Respects user privacy

Automatic

Enabled by default
No configuration needed
Works out of the box
Always active

Troubleshooting

Widget Not Appearing

Check internet connection
Verify Cloudflare is accessible
May take a few seconds to load
Refresh page if needed

Verification Failing