Email Verification Process

Understand how email verification works when changing your recipient email address.

Why Verification is Required

Email verification ensures:

• Security: Prevents unauthorized email changes
• Accuracy: Confirms email address is correct
• Ownership: Verifies you control the email
• Protection: Prevents form hijacking

When Verification is Needed

Verification is required when:

• Changing recipient email address
• Updating where submissions are delivered
• Modifying form delivery settings

Verification Process

Step 1: Change Email

1. Go to Form Management
2. Edit recipient email
3. Enter new email address
4. Save changes

Step 2: Verification Email Sent

• Email sent to new address
• Contains verification link
• Link expires after set time
• Check spam folder if not received

Step 3: Click Verification Link

• Open email from SupportRetriever
• Click verification link
• Email change is confirmed
• New email becomes active

During Verification

Old Email Still Active

Until verification:

• Old email continues receiving submissions
• Change is pending
• Form shows pending status
• No disruption to service

Pending Status

Form editor shows:

• Warning about pending change
• New email address
• Instructions to verify
• Status indicator

Verification Email

The email includes:

• Clear subject line
• Verification button/link
• Instructions
• Security information

Troubleshooting

Didn't Receive Email

• Check spam/junk folder
• Verify email address is correct
• Wait a few minutes
• Check email provider status
• Request new verification email

Link Expired

• Request new verification email
• Click link soon after receiving
• Links expire for security
• Check if already verified

Wrong Email Address

If you entered wrong email:

1. Update to correct email
2. Save changes
3. New verification email sent
4. Verify correct address

Security Features

Link Expiration

• Links expire after set time
• Prevents old links from being used
• Security best practice
• Request new link if expired

One-Time Use

• Links typically one-time use
• Cannot be reused
• Prevents replay attacks
• Secure verification

Best Practices

Check Email Promptly

• Verify soon after receiving email
• Don't wait for expiration
• Check spam folder
• Keep email accessible

Accurate Email

• Double-check email before saving
• Use correct email address
• Verify spelling
• Test email delivery

Related Topics

• Changing recipient email
• Setting the recipient email
• Privacy and data handling