Monitoring Email Usage

Track your monthly email consumption to stay within limits and plan for growth.

Email Usage Overview

SupportRetriever tracks email usage:

Monthly Limit: Your plan's message allowance (Free: 60 messages/month, Pro: 1,000 messages/month)
Used: Messages sent and received this month
Remaining: Messages left in current period
Breakdown: Inbound vs outbound

Accessing Usage Data

View email usage in:

Settings Page: Detailed usage section
Statistics Page: Usage card
Dashboard Menu: Quick view in dropdown

Usage Display

The example below shows a Free plan user (60 messages/month). Pro plan users have a limit of 1,000 messages/month.

Email Usage

Monthly Limit 60 emails

Current Usage 27 / 60 emails

33 emails remaining

Usage Breakdown

Inbound

Outbound

Email Types

Inbound Emails

Messages received from customers:

Form submissions
Customer replies
Counted when received

Outbound Emails

Messages you send:

Support replies
Follow-up messages
Counted when sent

Usage Period

Email limits reset monthly:

Billing Period (Pro): Resets on billing cycle
Usage Period (Free): Resets monthly
Shown in usage display

Usage Warnings

75% Threshold

When you reach 75% of your limit:

Usage bar shows caution color
Monitor usage closely
Consider upgrading if needed

90% Threshold

When you reach 90% of your limit:

Upgrade prompt appears
Warning message displayed
Urgent action recommended

You're running low on emails

You've used 90% of your monthly limit. Upgrade to Pro for higher limits and never worry about running out.

Staying Within Limits

Monitor Regularly

Check usage weekly
Track trends
Plan ahead

Optimize Usage

Use saved replies efficiently
Consolidate responses when possible
Avoid unnecessary emails

Upgrade When Needed

Monitor growth trends
Upgrade before hitting limits
Consider Pro plan for higher limits

Understanding Limits

Free Plan

60 messages per month
Resets monthly
Upgrade available

Pro Plan

1,000 messages per month
Resets on billing cycle
More capacity for growth