Learn what happens when you reach your monthly email limit and how to manage it.
Email Limits
What Are Limits?
Monthly email allowances:
- Free Plan: 60 messages per month (typically ~15 conversations)
- Pro Plan: 1,000 messages per month (typically ~250 conversations)
- Resets monthly
- Tracks inbound and outbound
Reaching Your Limit
What Happens
When you reach your limit:
- Warning at 75%: Caution indicator
- Warning at 90%: Upgrade prompt
- At 100%: New form submissions are sent as regular emails (mailto) so customers can still reach you
- Over Limit: Delivery through SupportRetriever is paused until reset or upgrade
Impact
- Form submissions open a mailto link so the customer can email you directly
- Sending replies from the dashboard may be limited until the next cycle
- Upgrade to Pro for a higher limit, or wait for the monthly reset
Managing Limits
Monitor Usage
- Check usage regularly
- Track trends
- Plan ahead
- Monitor growth
Optimize Usage
- Use saved replies efficiently
- Consolidate responses
- Avoid unnecessary emails
- Streamline processes
Upgrade When Needed
- Monitor approaching limits
- Upgrade before hitting limit
- Consider Pro plan
- Plan for growth
Usage Breakdown
Inbound Emails
Messages from customers:
- Form submissions
- Customer replies
- Counted toward limit
Outbound Emails
Your replies:
- Support responses
- Follow-up messages
- Counted toward limit
Limit Reset
Monthly Reset
- Limits reset monthly
- Based on billing cycle (Pro) or calendar month (Free)
- Fresh allowance each period
- Usage starts at zero
Upgrade Options
When to Upgrade
- Approaching limit regularly
- Need higher capacity
- Growing support volume
- Want priority support
How to Upgrade
- Go to Settings → Subscription
- Click "Upgrade to Pro"
- Or visit
/pricing - Complete upgrade process